Terms & Conditions
Version 1.0 · Last updated: November 2026
1. Who we are and what this covers
These Terms set the rules for using this website. By using it or opening an account you agree to them, together with the privacy notice and the rules of each bonus and game. If you do not agree, please leave the site.
This website is a separate site and is not operated by the owner of the parent brand. The parent site, Bitguruz, is operated by Guruz Group Ltd., a company registered in Belize, which states that it is licensed by the Government of the Autonomous Island of Anjouan. Where these Terms say “the operator”, they mean that company. The terms can be amended from time to time.
2. Your account
You must be at least 18, or of the age of majority where you live, and legally able to enter into a binding agreement. You may not use the service if online gambling is prohibited where you live or if you are in a prohibited location, which includes jurisdictions on the FATF blacklist (currently Iran and North Korea) and others designated by the licensing authority.
Register personally, give accurate contact details including a valid email address and use that address for all communication. Keep your login private and play only for yourself. The operator may refuse a registration without giving a reason.
3. Verification
To bet or withdraw, you may need to become a verified customer. The operator may ask for a photo ID, proof of address such as a utility bill, a selfie or a verification call, at any time. It can suspend wagering or restrict an account until the information arrives.
This follows gaming regulation and anti-money-laundering requirements.
4. Deposits and withdrawals
Deposits must come from an account, wallet or card in your own name. Amounts in other currencies are converted at the prevailing rate, and some payment systems add their own fees. The operator usually absorbs transaction fees on deposits but you pay your own bank charges. Chargebacks and reversals are forbidden. Card payments run through third-party processors.
Withdrawals go to the method you used to deposit unless the operator agrees otherwise after extra checks. Crypto withdrawals are usually processed instantly and always within 24 hours of the request, and other methods within 24 hours too, after which the payment provider’s timing applies. To comply with anti-money-laundering rules you must wager your deposit at least three times before requesting a withdrawal.
5. Bonuses
The welcome package is 300% plus 300 free spins across your first three deposits, with a minimum deposit of $30 and a 60x wagering requirement. Each bonus has its own rules, which you accept when you claim it, and the bonus policy of the parent site applies.
Weekly cashback of up to 20% is calculated on deposit losses. The operator can change, withdraw or cancel offers, and it may remove bonuses and winnings where abuse or fraud is suspected.
6. Games and fair play
Games follow their own published rules. The operator may void bets after errors and may review play before a payout. Cheating, collusion, scraping and unlawful activity are forbidden.
Demo mode on this site uses virtual credits only; nothing you win or lose in a demo has any value. Real-money play happens on the parent site after you register there.
7. Fraud and prohibited conduct
Fraud, collusion, duplicate accounts, bonus abuse, spam and use of someone else’s identity or payment methods are not allowed. The operator may close the account, withhold funds and report the matter to the authorities. If it suspects that a minor has played, the account is locked while the matter is investigated.
8. Limits on liability
The operator is not liable for losses caused by your own fault, by third parties it does not control such as network problems, or by events it could not have foreseen. Its total liability is capped as the parent terms state, and the service is for consumer use only.
9. Complaints
Write to customer support from your registered email address. Queries about how a bet was settled are answered within a few days and in any case within 28 days, and disputes about a wager must be raised within three days of its settlement. If support cannot agree a solution with you, the parent terms describe the next steps.
10. Contact
For questions about these Terms write to support@bitguruzcasino.live or use the contact form. These Terms are a general summary and not legal advice.